Dec 05 2006
Sort it out, Steve!

Today I’m cross with Apple. Perhaps yesterday’s evangelising was tempting fate a little – my Airport Express has just died, after a mere eighteen months.
No more blissful, wirelessly-streaming music, no more instant wireless networks wherever I roam. Now I just have an expensive shiny white plastic paperweight.
My crossness is compounded by the realisation that this is by no means an isolated incident. Macbidouille and Hardmac have collated upwards of 800 near-identical cases of dead base stations. Other bloggers are just as cross as me.
The failure point appears to be a power board which combines both cheap components and poor design, which perhaps goes some way to explain why the dead units are all from 220 / 240v markets.
More worrying is the apparent locking on Apple’s own webiste of support / discussion threads relating to this problem. Baaaaaaaaaaad PR, Steve. Bad PR. And not very sporting. Even reviews on Apple’s own online store, and on Amazon, mention the problem, but the official line appears to be that once your twelve month guarantee is up, that’s it.
Well I’m not sure it is. British law contains phrases such as fit for purpose and merchantable quality. I think I’ll take a trip down to the Apple Store on Regent Street and have a chat with them. And if that doesn’t work, I’ll be writing to Apple. I might even sue – thanks to www.moneyclaim.gov.uk I can do it quickly and easily online. Watch this space.
It’s so disappointing being disappointed by a Mac. My PowerBook G4 happens to be sitting in a Mac Store on my campus, waiting eagerly to be fixed. It’s a sad time.
I empathize completely.
Jimmy B – I sense an element of de ja vu here. You’ll remember some months ago us sitting in a far off airport lounge and me talking aloud about how I was interested in getting into the whole ‘airport express’ thang but was worried about the reviws I was coming across. “Ignore them, mine’s brilliant!’ you declared.
Oh well – go get them tiger. And when you’ve forced them into making one that really works, let me know…
Hell hath no fury like a Mac Evangelist spurned. I’ll fix ‘em, don’t you worry.
To be fair, though, I have two Airport Expresses, and the other one’s fine. That’s what’s so annoying – they’ve sold hundreds of thousands of the things, and it’s pretty obvious there’s been one bad batch. So why not put it right?